Mergers and acquisitions have become common in the managed IT service provider industry. 业主通常出于各种原因选择出售他们的公司, 比如退休, 访问其他资源, 或者是想要从他们的投资中获利. While acquisitions can bring benefits like increased financial stability, 扩展的服务产品, 以及获得新技术的途径, they can also pose significant challenges that may negatively impact the quality of service provided to clients. It’s important that business leaders recognize the signs that their managed service provider’s (MSP) acquisition might not be going as smoothly as intended. 通过了解这些潜力[…]

IT支持关系是如何变坏的? 可能是你的成长已经超出了你的供应商. It’s hard to know for sure if that’s the cause of your problems because the signs can be subtle. What’s more, the situation didn’t happen overnight but crept up on you slowly. 你们刚开始合作的时候一切都很好, 但现在你觉得自己停滞不前了, 或者甚至倒退. 这不仅仅是IT，而是你的整个业务. When you outgrow your IT provider, it means that your needs are more than they can handle. 它可能是[…]

当你需要IT支持的时候，它却不在那里, 你会觉得自己掉进了一个没有出路的黑洞. Not only does slow IT support response cause frustration for employees, 它会影响你的整个业务. What you end up with is technology that hinders operations instead of enabling them. What happens when IT support is always slow or doesn’t show up at all? Employees lose confidence that IT can help so they stop calling support at all. People try to fix their own issues which diverts them from their work. 他们向同事寻求IT帮助[…]

When you’ve decided that you’re done with underperforming IT and you’re looking for a way to turn your situation around fast, 托管IT服务是解决方案. Your IT department may have done very well in the past to effectively manage IT and cybersecurity. 然而, there’s no denying that technology has evolved at a breakneck pace and continuing to do 你’ve always done isn’t going to keep up. You may never have considered bringing in third-party IT support because you think you can’t afford it, or you simply don’t feel like you know enough yet to make an informed […]

What’s the transition to a managed IT services model going to be like? That’s the question that comes up next after you’ve decided that you need to do something different with IT, 托管服务是您的问题的解决方案. Whether you’ve picked a provider or you’re still evaluating your short list, asking questions about what the transition to the new services will look like will help you to be prepared. The managed service provider (MSP) should have an established onboarding process that they follow to get clients started with services. 入职的目标不仅仅是[…]

When you’ve decided that managed IT services are a good option for your business and you’re evaluating different companies, you need to understand what’s included and what’s not included in their monthly fee. Evaluating managed services provider (MSP) costs isn’t an apples-to-apples comparison, so having questions to guide your conversation about what to expect as far as costs is imperative. Before we go any further, let’s identify a price range for managed IT services prices. 在一般情况下, you can expect to pay between $75 and $250 per user per month so 你 pay depends in large part on the […]

如果你的IT经理今天辞职怎么办? What if two or more of your internal IT team needed time off at the same time? 如果多个IT员工的产假/陪产假重叠怎么办? What if everyone in the IT department got food poisoning from the takeout meal they shared? We’re getting a little melodramatic here but the point that we’re making is that when you have a small internal IT team, 你离大麻烦就差一步了, 尤其是在就业市场紧张的情况下. How can you make sure that you’re always staffed even if something happens to pull […]

作为一个商业领袖, you might be hesitant to make a change with 你’re doing with IT because you don’t have the technical background needed to compare different managed IT service companies. 如果您的目标是扩大您的内部IT团队, there will certainly be some technical questions that your IT manager will want answered. 然而, 无论您是在寻找共同管理还是完全外包的解决方案, 你, 作为一名高管, really need to determine is: As you gather the information that will answer these two questions, 你将能够描绘出它将会发生什么[…]